IPTV 4K Refund Policy

IPTV 4K offers a 7-day money-back guarantee on first subscriptions. This page sets out exactly what qualifies, what does not, and how long a refund takes. Last updated: September 2026.

Refund requests: support@ip-tv4k.com. Written correspondence: 124 Henry St, Brooklyn, NY 11201, USA.

IPTV 4K refund policy and money-back guarantee for Ultra HD streaming plans

1. The IPTV 4K 7-Day Guarantee

If the service does not perform acceptably on your connection, request a refund within 7 days of your first purchase and we will return the full amount. We ask only that you let support attempt to fix the problem first — most faults are configuration, not capacity.

This is why we offer a free trial before purchase. Testing first avoids this situation entirely, and we would rather you trialled than refunded.

2. What Qualifies for an IPTV 4K Refund

  • Persistent buffering traced to our servers rather than your connection
  • Channels advertised in your plan that are unavailable for an extended period
  • Credentials that never worked and could not be fixed by support
  • Duplicate or accidental charges

3. What Does Not Qualify

Stated plainly, so there are no surprises.

  • Insufficient bandwidth at your end. Ultra HD needs about 25 Mbps per stream; compare your line to the FCC Broadband Speed Guide before requesting.
  • Incompatible hardware that cannot decode HEVC
  • A specific channel being removed when its source ends — lineups change, as our terms state
  • Change of mind after 7 days, or renewal terms after the first purchase
  • Accounts suspended for sharing credentials or exceeding connection limits

4. How to Request an IPTV 4K Refund

Email support@ip-tv4k.com with your order reference, the device you used and a short description of the problem. Screenshots help. We aim to respond within one business day.

Approved refunds are returned to the original payment method within 5 business days. Card settlement can add a few days at your bank's end, which is outside our control.

5. No Auto-Renewal

IPTV 4K plans are prepaid and do not auto-renew, so there is no recurring charge to cancel and no unwanted renewal to dispute. General consumer guidance on subscription billing is published by FTC guidance on free trials and auto-renewals.

6. IPTV 4K Trials and Chargebacks

Free trials involve no payment and so cannot be refunded. If you believe a charge is wrong, contact us before raising a chargeback — we will almost always resolve it faster than your bank can, and a chargeback opened without contact results in account suspension.

This policy forms part of our terms of service. For how the service itself works, see Internet Protocol television or the iptv 4k homepage.